SECOND-LEVEL (L2) SECURITY ENGINEER

Tenece Professional Services Limited is seeking an experienced L2 Security Engineer to provide advanced technical support, troubleshoot cybersecurity issues, maintain security solutions, and support deployments across customer environments.

- Provide second-level technical support and resolve escalated security issues.
- Perform system diagnostics, log analysis, and root-cause investigations.
- Install, configure, maintain, and upgrade security solutions.
- Monitor security platforms and ensure optimal performance.
- Support SIEM, EDR/XDR, DLP, IAM/PAM, WAF, and network security solutions.
- Manage vendor escalations and ensure timely resolution of issues.
- Support deployments, testing, PoCs, and customer demonstrations.
- Prepare technical reports and documentation.
- Collaborate with technical teams and customers.

- Bachelor's degree or HND in Computer Science, IT, Cybersecurity, or a related field.
- 3–5 years of relevant cybersecurity or enterprise security experience.
- Experience troubleshooting enterprise security solutions.
- Good knowledge of networking, firewalls, VPNs, Windows, and Linux.
- Experience analysing security logs and investigating incidents.
- Strong problem-solving, communication, and customer service skills.

Preferred Skills and Certifications
- Knowledge of SIEM, EDR/XDR, DLP, IAM/PAM, WAF, and vulnerability management.
- Relevant certifications such as CompTIA Security+, CySA+, CEH, Microsoft Security, Cisco CyberOps, Fortinet, or Palo Alto Networks certifications will be an advantage.

Key Competencies
- Strong troubleshooting and analytical skills.
- Effective communication and technical documentation.
- Customer-focused service delivery.
- Ability to work under pressure and manage priorities.
- Attention to detail and continuous learning.