Claims and Insurance Clerk

The Claims & Insurance Clerk supports the administration of operational claims and insurance matters by ensuring timely documentation, processing, follow-up, and resolution of incidents. The role protects the company’s financial interests through accurate claims handling, effective liaison with insurers, and meticulous record management.

- Log, track, and maintain complete records for all operational claims, collecting incident reports, evidence, and invoices in coordination with Operations and Security.

- Prepare and submit timely claim notifications to insurers and brokers, actively following up on claim statuses, recovery progress, and approved settlement payouts.

- Assist with insurance policy renewals, maintaining updated schedules, ensuring strict compliance with policy terms, and keeping files audit-ready.

- Liaise professionally with brokers, insurers, surveyors, vendors, and internal teams while maintaining strict confidentiality of sensitive commercial data.

- Track incident patterns and generate weekly and monthly reports on claim statuses (open/closed), recovery amounts, and risk trends to help prevent future losses.

- Education: Bachelor’s degree or HND in Insurance, Law, Business Administration, Finance, or a related field (Professional insurance certification is a plus).
- Experience: Minimum 2 years in claims and insurance management (prior experience in maritime, logistics, or industrial sectors is strongly preferred).
- Skills: Strong proficiency in Microsoft Excel and reporting tools, exceptional documentation and analytical skills, high attention to detail, and solid stakeholder management.